Yes we do. While our physical location is in Chicago, we proudly serve clients from all around the world. Distance is not a barrier when it comes to creating your dream gown, and we are equipped to work with clients remotely, ensuring a seamless and personalized experience regardless of your location.

For the convenience of all our clients, we schedule a video call via FaceTime, Zoom, or WhatsApp to guide and assist them in taking accurate measurements. Prior to the video call, we kindly request that clients purchase a tape measure, which can be easily found at popular retailers such as Walgreens, CVS, Target, or Walmart. This ensures that we can provide precise guidance during the measurement process, ensuring a perfect fit for your custom-made gown.

All Down payments are unrefundable when the fabric is purchased.

To provide exceptional service and ensure sufficient time for the creation of your custom gown, we kindly request that all clients place their orders 2 to 3 months in advance. For international clients, we recommend allowing 3 to 5 months for order processing and shipping.

Please note that orders placed within a shorter timeframe of 4 to 6 weeks are considered rushed orders. To accommodate such requests, an additional fee of $200.00 will apply to cover the expedited production process.

For more information regarding rushed orders or to discuss specific timelines, please feel free to contact us. We are here to assist you and provide further details tailored to your unique requirements.

We understand the importance of receiving your dress in a timely manner. Our goal is to ensure that your dress arrives well in advance of your Event, typically targeting a delivery timeframe of two weeks to one month prior to the event. At the beginning of the project, we will provide you with an expected completion and delivery date, keeping you informed throughout the process to give you peace of mind. Our team is committed to delivering your dress on time and making your wedding experience as smooth and stress-free as possible.

We understand that fluctuations in weight can occur, and alterations may be necessary. While a significant portion of our dresses are designed to fit without alterations, we anticipate that some adjustments may be required. Rest assured, our dresses are crafted with easily adjustable seams, making alterations a straightforward process. Additionally, for bridal dresses, we include extra pieces of lace in the package, if applicable, to accommodate any necessary modifications. Our goal is to ensure that your dress fits you perfectly and that any alterations needed are made as seamless as possible.

We happily serve all sizes and body types.

Please text/call us at 708-735-5774

Email ;info@bintasagaleshop.com

At Binta Sagale, we value our reputation and the satisfaction of our customers. Unfortunately, in today's digital age, businesses are vulnerable to malicious attacks and false information spread online for personal gain or to cause harm. We understand the impact of such actions on our business and our customers. Therefore, we have implemented the following policy to address internet defamation and customer disputes: 1. **Internet Defamation:** - Any individual found posting false information or spreading malicious lies about Binta Sagale's business with the intent to harm, gain views, or destroy our reputation will be held accountable. - Legal action will be pursued against those responsible for internet trolling, and they will be liable for the damages caused by their actions. 2. **Customer Disputes:** - In the event that a customer encounters any issues with a product, particularly a dress purchased from Binta Sagale, we are committed to resolving the matter amicably. - Customers are encouraged to reach out to us directly to address any concerns or problems they may have encountered with their purchase. - Binta Sagale guarantees a full refund if the customer is not satisfied, and upon the issuance of a refund, the matter will be considered resolved between Binta Sagale and the customer. By implementing this policy, we aim to protect our business from unjust attacks while also ensuring that our customers receive the best service possible. We thank you for your understanding and continued support of Binta Sagale.