1. Initial Consultation: To begin, we'll have an initial discussion through text or call to understand your inspirations and preferences. This enables us to create sketches that accurately capture your vision for the perfect gown.
2. Detailed Quote: Within 48 business hours, we'll provide you with a comprehensive quote for the project. This quote will include all the necessary details, ensuring transparency in pricing.
3. Final Professional Sketch: Taking into consideration all the discussed elements, we'll present you with a final professional sketch that incorporates your specific requirements. This sketch will serve as the blueprint for creating your dream gown.
4. Fabric Selection: Based on your budget and design preferences, we'll share pictures of various fabric options for you to choose from. We'll guide you through the selection process, ensuring the materials align with your vision.
5. Down Payment: Before purchasing the selected fabrics, we kindly request a 50% down payment. Please note that this down payment is non-refundable once the fabric is purchased. Additionally, the $100 paid at the time of booking will be deducted from the down payment and is also non-refundable.
6. Balance Payment: The remaining balance is due prior to shipping your gown. We'll provide you with all the necessary payment details and options to ensure a smooth transaction.
7. Free Shipping: As part of our commitment to exceptional customer service, we provide free shipping for all our custom-made gowns. Your gown will be carefully packaged and delivered to your specified location.
8. Final Sale: Please be aware that all custom-made gowns are considered final. Due to the personalized nature of our creations, we do not offer returns or exchanges for any custom-made clothing. We take great care in ensuring your satisfaction throughout the design process to minimize the need for alterations or adjustments.
At our bridal shop, we strive to provide a seamless and transparent experience, bringing your unique vision to life with the utmost care and attention to detail. Our team is dedicated to making your dream gown a reality, and we look forward to creating a memorable experience for you.
Yes we do. While our physical location is in Chicago, we proudly serve clients from all around the world. Distance is not a barrier when it comes to creating your dream gown, and we are equipped to work with clients remotely, ensuring a seamless and personalized experience regardless of your location.
For the convenience of all our clients, we schedule a video call via FaceTime, Zoom, or WhatsApp to guide and assist them in taking accurate measurements. Prior to the video call, we kindly request that clients purchase a tape measure, which can be easily found at popular retailers such as Walgreens, CVS, Target, or Walmart. This ensures that we can provide precise guidance during the measurement process, ensuring a perfect fit for your custom-made gown.
All Down payments are unrefundable when the fabric is purchased.
To provide exceptional service and ensure sufficient time for the creation of your custom gown, we kindly request that all clients place their orders 2 to 3 months in advance. For international clients, we recommend allowing 3 to 5 months for order processing and shipping.
Please note that orders placed within a shorter timeframe of 4 to 6 weeks are considered rushed orders. To accommodate such requests, an additional fee of $200.00 will apply to cover the expedited production process.
For more information regarding rushed orders or to discuss specific timelines, please feel free to contact us. We are here to assist you and provide further details tailored to your unique requirements.
We understand the importance of receiving your dress in a timely manner. Our goal is to ensure that your dress arrives well in advance of your Event, typically targeting a delivery timeframe of two weeks to one month prior to the event. At the beginning of the project, we will provide you with an expected completion and delivery date, keeping you informed throughout the process to give you peace of mind. Our team is committed to delivering your dress on time and making your wedding experience as smooth and stress-free as possible.
We understand that fluctuations in weight can occur, and alterations may be necessary. While a significant portion of our dresses are designed to fit without alterations, we anticipate that some adjustments may be required. Rest assured, our dresses are crafted with easily adjustable seams, making alterations a straightforward process. Additionally, for bridal dresses, we include extra pieces of lace in the package, if applicable, to accommodate any necessary modifications. Our goal is to ensure that your dress fits you perfectly and that any alterations needed are made as seamless as possible.
We happily serve all sizes and body types.
Please text/call us at 708-735-5774